Absa Business Banking Poor Service or no Service at all

I am very disappointed in the way that Absa Business Banking do business. We as a company are struggling for 4 years now to get our FICA sorted, online banking sorted and to get a director removed from our profile. After completing documents and Resolutions we are still struggling to get the matter resolved. We have money in the account, and we can't access the funds, we can't even use the account or give the details to our clients to make payment. Every time I email the Transactional banker and the Relationship Executive to get an update, I get no replies. I tried to phone the Relationship Executive and my calls just get ignored. I phoned Allice Lane and was informed that there is no one higher than the Relationship Executive to help us to resolve the problem. As an international company it is shocking to see how Absa Bank treats their business clients, and I don't know how they operate and get clients. I will not recommend Absa Bank at all if you have a business.