ABSA Business Banking Klerksdorp

I am not an account holder with ABSA but have been dealing with them for the past 3 weeks as the new treasurer of our church here in Klerksdorp. After visiting the bank's business office, I was always helped by the friendly receptionist even when I phoned more times than were required. The personal banker was helpful at first, which I really appreciated.

My issue is that along the pipeline someone is taking their sweet time to get our administration finalized on the transfer amendment of the previous treasurer to me, the new treasurer. All FICA documents were adhered to and sent before the due date.

I have to pay out salaries; it is the 11th of February. Every time I inquire, I only receive a response when I have to phone six times per day. The latest email I received from the personal banker, Ivy Mokaleng on my inquiry regarding the status of the amendment and access to the bank account.

"I understand your concern.

Our FICA department is responsible for handling this type of request, which is why I have asked them for feedback and copied you in for visibility.

I will update you as soon as they respond."

I received this email on the 6th of February. Where is the urgency in assisting our church to be able to pay employees and make payments for services rendered?

I then contacted the manager of Business Banking and his phone is only ringing until the line cuts off. Honestly, why should I tolerate this quality of service? I do realize that there are millions of people with ABSA and overall time is limited. But isn't that the reason for having a personal banker to assist personally?

There are really friendly people working with ABSA and I believe that the personal banker is a good person, but I cannot write a good review on her service.

At this stage, our Church Board will be considering moving to another bank.