PD
Pranith D

1 reviews | Active since Dec 2023

27 Dec 2023, 13:35

Absa business banking is the worst to deal with.

Worst business bank to ever do business with. On the 15th of December which was a public holiday, without no notification from the bank my overdraft was removed from my account and I never defaulted on any of my payments and anytime. When I got hold of my business banker after I don't know how many trys, I was told it under review and he will sort it out. Round about the 19th I was told the review is done and the funds will be loaded then on the 23th I was told to come in and resign the documents for the funds to be loaded and I did that about 12:30 by 3pm nothing was loaded and I tried to call my business banker but his phone was switched off and I was left with not a cent in my account. Today I am trying to call my business banker and he is still not answering my calls. My family and I have had the worst Christmas because of Absa. If this is the way Absa treats is business customer then I will definitely be changing my business bank in the new year.

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Replies (2)
Absa
Absa's reply27 Dec 2023, 15:03
Official
Dear Pranith Deoparsad

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number  for your complaint is C-***3
 
Kind regards,
Group Customer Care
Pravesh Bejay 
Absa
Absa's reply27 Dec 2023, 15:39
Official
Dear Pranith

We have sent you an acknowledgement email.

Kind regards,
Group Customer Care
Pravesh Bejay