Absa Business Banking is Brilliant

I previously held an account with Absa business banking and have recently opened a new business account with them for a different venture. The online process was straightforward however, after the account number was generated, the consultant who contacted me was unable to proceed due to the fact that the shareholder of my company is another entity. Consequently, I was required to visit the branch to complete some necessary paperwork.

Yesterday, at 08:01 AM, I received a text message confirming that the account had been opened, but it did not specify which account it referred to. This morning, I reached out to the new business banker assigned to me, who informed me that the account is closed.

I then contacted Absa business banking, and the agent indicated that the account was closed on 04/04/2025 due to "complexity of structure." I suspect there may have been an error in the back office as it has been a month since I opened this account online.

I hold the view that Absa is the leading provider of business accounts in South Africa and I would greatly appreciate it if the appropriate manager could expedite this inquiry on my behalf. I continue to support Absa and give a five-star rating as the service have always been exceptional in the past.