Absa Business Banking freezing my account in error

Absa Business Banking - Natalie Snyders I understand that we all have to comply with FICA requirements. I received an email from Natalie Snyders, my business banker from Absa, on 4 May 2021 requesting documents for FICA verification to be sent within 30 days. On 14 May I submitted the required documents to Natalie via email. Imagine my dismay when on 18 June, I found my business account locked for transactions, pending verification!!! I immediately sent an email to Natalie notifying her of the mistake. She acknowledge my message and promised to rectify the situation. This morning, 22 June, I am still unable to perform any transaction on my business account - 5 Days. Totally unacceptable Absa - just not good enough! I wonder if you will be reversing some of your exorbitant banking fees for this inconvenience!