Absa Business Banking Bad Customer Service

I opened a business account with Absa at the end of 2024.

I was informed that the first six months the account will not inquire bank charges. Absa failed to honour was they communicated to me with regards to bank charges in the first six months.

Additionally, I have called Absa numerous times trying understand what are admin charges they debit every month from the account, and one call centre agent that I spoke to on 30 August 2025 at 13:25 said it was posted bank statements, however, the account is still being debited although I had instructed Absa not to post me bank statements.

On 04 October 2025 at 08:28, I called Absa once again to enquire about these charges. The person that I spoke to informed that she escalated the matter banker (Vangile Ndlovu) assigned to this account.

Today, it’s the 17 October 2025, Absa business banking have not responded to my queries, nor the so called banker has bothered to resolve my query or try reach out to me.

Moreover, the banker’s number *** given to me is never answered when I try call.

This is the nature of Absa’s customer service you can expect from Absa business banking.

Account number: ***