Absa business banking a risk to business sustainability. Poor Service Delivery

I hold my business banking account with ABSA and what a nightmare their transactional experience is! One of my companies division deals with exports and when payments are made from outside the country, it is a painful experience just to get them cleared into my business account. Firstly, i have to chase them and inform them there are incoming funds, after which they take days to release - way after the value date specified on the incoming payment, which subjects me to the risk of losing value on the transaction. There is no direct line for escalations and the business banker in ineffective. Promises to call back are not honoured. Absa business banking is a risk to small businesses. Pathetic services. Im moving my account. Do not falsely claim you champion businesses in you flowery adverts. I am one disappointed client