Absa Business Banking

Absa Business Banking is frustrating to say the least. If I go to a Branch they say they cannot help me to register for internet banking because it is a business account. I phone the broker who manages the account and the phone is never answered. I email but do not get a response. I go back to the Branch who tell them that I am not getting any response to phone calls or emails. The enquiry counter emails the broker again and I still get no response. Do they want their clients to do internet banking? This is the service after 30 years with Absa. I even did not ask for the account to be changed to a business account in the first place. They just did it without even notifying me. I am thinking of moving the account to a different bank whereby I can get a decent service.