ZD
Zelda D

1 reviews | Active since Aug 2021

23 Aug 2021, 14:28

Absa Business Banking

I am finding them most unhelpful and get shoved from pillar to post trying to sort out an account. If you ask to speak to the manager they tell you he is workiing from home. So in other words to hell with you. I could not care less where he is working I expect to be sorted out. If the staff is not competant enough then why are they there. Train them to do their jobs properly. Why must the public suffer. After 30 years of my account being with Absa I would expect better service.

0
Replies (1)
Absa
Absa's reply27 Aug 2021, 13:23
Official
Dear Zelda, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***6. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,