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lungangcabashe L
1 reviews | Active since Oct 2016
16 Sept 2023, 23:24
ABSA Business Banker showing me a middle finger!
Its been months trying to change my account from savings to cheque so that I can get credit facility after banking with absa for over 11 years. Ive been shown a middle finger by my banker, complained twice to date I still have no card it expired and my account is still not changed, and I still cannot get the credit I need for my business.
And the sad part, the branch cannot help me as SMMEs are assigned their own bankers. What the **** is Absa really showing us black small businesses a middle finger?
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
18 Sept 2023, 11:21 Dear Customer
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***2.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply18 Sept 2023, 11:21
Official
Dear Customer
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***2.
Kind regards,
Group Customer Care
Rezona Louw
Absa's replyOfficial
20 Sept 2023, 13:23Dear Customer
We refer to your complaint posted on Hellopeter as well as our email dated 18 September 2023.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
We note that you have not provided our office with your business account to ensure effective investigation and feedback.
Our office will therefore be closing the file pending.
Trust the above is in order.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter as well as our email dated 18 September 2023.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
We note that you have not provided our office with your business account to ensure effective investigation and feedback.
Our office will therefore be closing the file pending.
Trust the above is in order.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply20 Sept 2023, 13:23
Official
Dear Customer
We refer to your complaint posted on Hellopeter as well as our email dated 18 September 2023.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
We note that you have not provided our office with your business account to ensure effective investigation and feedback.
Our office will therefore be closing the file pending.
Trust the above is in order.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter as well as our email dated 18 September 2023.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
We note that you have not provided our office with your business account to ensure effective investigation and feedback.
Our office will therefore be closing the file pending.
Trust the above is in order.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL