Absa business banker is the worst

My complaint is with Absa Alberton , specifically business banker Paula Strydom.

Paula been a business banker does not answer our calls, does not return calls, does not reply to messages, as a business we can easily state that we do not have a business banker assigned to our company as our business banker is never available or of any assistance.

Today we find out our business account is locked after 20 years of banking with Absa all because our business banker Paula did not advise us that we were required to send her updated fica documents.

No prior warning has been received, yesterday we were able to utilise our bank account and today we cannot.

I dont know who to turn to for assistance as calling the Alberton branch we are told that no one else can assist but our business banker.

We have urgent payments to make and need assistance asap.