ABSA Business Banker from the pits!

I have been an ABSA business banker for over 5 years. I haven't asked for anything from my banker until recently. I called in on the 11th of May 2023 requesting my banker (Tebogo Noqamza) to check what's available for me as I needed emergency funds.

I called ***, he picked up only to tell me I should call back in 10 minutes or he will call me back and he immediately hung up on me. I dismissed this and waited for his call. 40 minutes later he hasn't returned my call and I decide to call him. He picks up, I explain my situation and he tells me he will call me before 15:00 the same day. 15:30 He still hasn't called me. Again, I decide to call him back. this time the phone rings unanswered.

4 Days pass without hearing from him. I just called him now at 10:00 (17 May 2023) and he told me (with condescending attitude) to call back at 11:00 then hung up on me again. The only time I've ever needed assistance from my banker and I'm assigned a banker from the pits! If he remains unchecked, ABSA will lose a lot of business clients. I have never seen such bad service ever in my life, it was like I was calling a shebeen and not ABSA.

I want nothing to do with him. Nothing good will come from this non-existent business relationship. Kindly assign me a new banker. Thank you.