KN
Karabo N

1 reviews | Active since Dec 2018

05 Dec 2018, 13:07

ABSA business account nightmare

I’ve been trying to open a business account for the past month or more but I can never find any competent people to assist me in doing so successfully! The consultants at your call center give false information as to which branches I can get the card from. When I go into the branch I’m told that I need to deposit a minimum of R500 into the account to activate it, the call center says any amount over R100 will activate the account so I’m not entirely sure what ********** activities are happening here! I feel that absa is scrimping on cost by hiring unqualified *********** staff because clearly their not accredited to do their duties! I’m sick of this nonsense I just want to cancel the whole account and get my money back! I have personally banked with FNB and Capitec and I can confidently say that ABSA has a lot of work to do before they can catch up with their fairly new competitors because your survive is trash and your processes are slow and outdated! There is nothing innovative about ABSA. They need to come out of the dark ages.

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Replies (2)
Absa
Absa's reply05 Dec 2018, 15:18
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
 Daphne Le Grange

Group Customer Care
 Absa Bank Ltd
Absa
Absa's reply06 Dec 2018, 06:49
Official
Hi Karabo Nkhuna,My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided