Absa business account misery

Our business account was blocked on 16 Nov 18 due to fica documents that we had submitted in May 2018. We went to the Absa branch in Menlyn mall to try and resolve this matter. We arrived at the branch at 11:30am and left at 16:00 and this whole time we were being assisted by Jane Ledwaba, the same lady who had our Fica documents from May 2018. When we left the branch she said that the account was unblocked and was active. We tried to use the business account the following day and it was still blocked and this is our main transactional account for our business. And this is the second time where we've experienced bad service at Absa Menlyn mall and on both occasions we were assisted by Jane Ledwaba. The first time we went there was to apply for business overdraft and we submitted all documents that she requested and we even spend more money paying our accountant to do financial projections that Jane requested but she never used. We never had feedback about our application and we ended up applying at the Centurion branch and there the overdraft was granted without the financial projections that Jane had asked for . Jane Ledwaba always costs our business money for nothing, she makes having a business account at Absa miserable because it's like Absa just can't do things right from the start.