Absa business account

I opened a business account last year... I wasn’t really using it until this year. I didn’t register for online banking. Today on the 25th of June I decided to call the bank and find exactly what I need to do in order to register for online banking. The guy on phone said that I just need my ID to go register at the bank. So I go and que there for an hour!! Only to be told that my private banker needs to send through a pin so that I can access my own money!!! How ridiculous is that?? Like why must it be so difficult for me to get my money. I am honestly annoyed cause I can’t get hold of this woman!! Can someone just assist me cause this is really crazy!!! I need to pay people tomorrow.