Absa burgersfort

Absa burgersfort has failed many times.I submitted documents at the beginning of March .requesting them to close an account for husband. Estate late account. As my husband has passed away .while I was told that it will take 14 working days for them to close and transfer the money to the estate late...but now it's Been two months nothing is happening.when I go to the branch the customer clerk service keeps telling me to wait .how long do i have to wait cause it's been two months already