1 reviews | Active since Jan 2017
Absa Bureau Services 1 User Ongoing debit order ****
<p>I had an unauthorized debit order of R156.90 imposed on my FNB account at midnight last night. FNB did send an SMS alerting me to it, and I phoned to stop and reverse it. The debit order appeared to be from Telkom Sa (sic) but the User Name was "Absa Bureau Services 1 User".<br />Having googled this user name, I see that it has been used by ********s for some time, but neither Absa nor FNB appear to have done anything to address it.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
I appreciate that Absa has posted a reply, but it appears to be a standard format and could, for all I know, be automatically generated. Almost identical complaints with the same response date back to September 2015, with no indication that any further action has taken place. Only one complainant has indicated that Absa contacted her and resolved the matter (crchetty Aug 17 2016). Looking at the comments sections of some of the complaints indicate even further occurences of this ****.
User code and user name are the same each time, but the phone number is different in each case, obviously phoney (pun intended).
Surely it's not rocket science to determine who is running this scheme?
I appreciate that Absa has posted a reply, but it appears to be a standard format and could, for all I know, be automatically generated. Almost identical complaints with the same response date back to September 2015, with no indication that any further action has taken place. Only one complainant has indicated that Absa contacted her and resolved the matter (crchetty Aug 17 2016). Looking at the comments sections of some of the complaints indicate even further occurences of this ****.
User code and user name are the same each time, but the phone number is different in each case, obviously phoney (pun intended).
Surely it's not rocket science to determine who is running this scheme?
This has happened again on 12 April 2017, exactly the same 'User Name', etc. So it's another 3 months and still no progress from the bank. As I suspected, the banks just post a standard response and do nothing about it.
Shame on you banks!!
This has happened again on 12 April 2017, exactly the same 'User Name', etc. So it's another 3 months and still no progress from the bank. As I suspected, the banks just post a standard response and do nothing about it.
Shame on you banks!!