DB
Denys B
1 reviews | Active since Sept 2018
16 Mar 2022, 16:23
ABSA - bully and loving it !
So after months of trying to find a solution to this never ending nightmare, our friends at ABSA bank still deny any claims - even though none of their terms and conditions stipulate such. Please be aware that this bank will **** you over when you expect it least.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
17 Mar 2022, 09:17Dear Denys Botes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards, Group Customer Care Rezona Louw
Best regards,
Absa's reply17 Mar 2022, 09:17
Official
Dear Denys Botes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards, Group Customer Care Rezona Louw
Best regards,
DB
Denys B's updateReviewer Update
18 Mar 2022, 16:42WITHOUT PREJUDICE
It is rather perturbing that you choose to investigate my claim and then respond with the incorrect details of another client - in violation of the POPI act. I demand that your head of department Eugene Strauss make an effort to resolve this as your call centre staff are clearly "playing gate keeper" and cannot resolve this situation
It is rather perturbing that you choose to investigate my claim and then respond with the incorrect details of another client - in violation of the POPI act. I demand that your head of department Eugene Strauss make an effort to resolve this as your call centre staff are clearly "playing gate keeper" and cannot resolve this situation
DB
Denys B's update18 Mar 2022, 16:42
Reviewer Update
WITHOUT PREJUDICE
It is rather perturbing that you choose to investigate my claim and then respond with the incorrect details of another client - in violation of the POPI act. I demand that your head of department Eugene Strauss make an effort to resolve this as your call centre staff are clearly "playing gate keeper" and cannot resolve this situation
It is rather perturbing that you choose to investigate my claim and then respond with the incorrect details of another client - in violation of the POPI act. I demand that your head of department Eugene Strauss make an effort to resolve this as your call centre staff are clearly "playing gate keeper" and cannot resolve this situation
Absa's replyOfficial
23 Mar 2022, 08:26Dear Denys Botes Thank you for your posting.
The matter has been referred to our management team for intervention and feedback.
Kind regards, Group Customer Care Rezona Louw
The matter has been referred to our management team for intervention and feedback.
Kind regards, Group Customer Care Rezona Louw
Best regards,
Absa's reply23 Mar 2022, 08:26
Official
Dear Denys Botes Thank you for your posting.
The matter has been referred to our management team for intervention and feedback.
Kind regards, Group Customer Care Rezona Louw
The matter has been referred to our management team for intervention and feedback.
Kind regards, Group Customer Care Rezona Louw
Best regards,