Absa Building Insurance - Utterly Useless

<br> I logged a claim for a geyser element replacement on the 05 May 2015 and sent through the repair invoice shortly after this. Over a week later I still received no payment so I called the claims department. After some confusion from the agent, they suddenly now request that I have to first sign a cash in lieu form (with previous claims this was never an issue, and payment was made on receipt of the invoice). Had I not called then I will still not have received this form for payment. I signed the requested form and return the form to Lionelle van Rooyen on the 19 May 2015.<br> <br> Receiving no response by the 22 May 2015 I email Lionelle again asking for a follow up. No response again by the 26 May 2015 and no payment made. I emailed Lionelle again on the 26 May 2015 and yet to receive a response and payment.<br> <br> ABSA Insurance is very quick to deduct over 8k from my bond every year, but when time comes for a claim they don't honour the claim. Lionel van Rooyen the claims administrator can directly be held responsible for the cancellation of my building insurance going forward. I will move to AON where they value their customers and claims.