ABSA building Insurance... THE WORST!!!

I logged a call on 09 March 2016 to report my leaking roof at home, causing damage to the floors.<br> <br> ABSA referred the call to contractor who came to assess the leak, took photographs and nothing has been done to date. <br> In the meantime whilst I have not heard anything from ABSA Insurance, my leak is getting worse ,there is MORE damage to my walls and the floors especially owing to the recent rains.<br> <br> I am assuming owing to this delay from ABSA Insurance, that you will be covering the cost for the additional damage to the walls and floors.<br> <br> Please could I request that this urgently be resolved. I don't understand how you can send a contractor out, have photographs taken and don't provide feedback back to a client - approx 2 weeks later.<br> This is just SHOCKING.<br> <br> I subsequently sent ABSAs [Email Removed] an email and have not had a response as yet. <br> <br> I look forward to having this urgently resolved and for some feedback.<br> <br> Very annoyed customer!!!<br> <br>