Absa Building Insurance service is Shocking

Absa Building Insurance is so slow, after a week and calling them 5 times, speaking to 5 consultants. I had to call them every single time. I have to use my airtime and hold on. I have emailed them and even sent an email to the complaints manager. NO one gets back to you and for a service Im paying for this is ridiculous. I have no resolution on my claim.