Absa Building Insurance service is shocking

Absa Insurance service has been shocking to say the very least. In the past month I have spoken to 10 consultants ( Marine,Tumi x2,Matapelo,Lebo,Legodi,Pumeza, Pretty, Gomotso and now Joy) and even laid a complaint with Rufus from the complaints department,to which Im still chasing them for feedback.

The shocking part is that they say things like, "That's sitting with our back office", so is it the client's responsibility to call the back off to which the response is "You can't call them directly, I will ask them to contact you back." Which never happens.

I would like to know how the COO of Absa gets these consultants trained and why whenever I speak to a consultant the manager is either on the phone and will contact me back, which never happened, or gives the feedback to the consultant.

I would like to know why it is so simple for me to pay for this insurance for the past 9 years, yet for the past month I have had to jump through hoops and still have no resolution for my damaged floors.

I would like to know why your clients are contacting you for a service they paying you for and the disrespect of never calling me back.

I would like to know why Im sending through the same email to several people, why Im having to say the same thing to multiple people.

Im sure no one will get back to me, but Im happy that this insurance will be cancelled.