ABSA Building Insurance - Disgusting Service

<p>I logged a claim at the beginning of August last year after the storm damage. They declined a part of the claim that I lodged and told me that I could appeal the claim by getting an independant contractor to assess and provide a report and quotation. After doing as I was told and submitting the documents to ABSA, I have not heard from them since. I have made numerous calls, left numerous messages for the claim handler to sort out and to date he has not called me back. There is also an outstanding payment owing to me for another part of the claim for which has not been finalised as well. I am quite digusted at the pathetic service that I continue to receive and its almost impossible to get through to the person that's dealing with the claim. The one lucky time that I did get through to him, he promised to get back to me but never did. There were also many other consultants that said they would convey my message to him as well as try and resolve my query but I've never heard back from any of them to date. How long more do I continue waiting until this claim is finalised and closed.</p>