ABSA Building Insurance
Lodged an insurance claim for a leaking water pipe on 27 December 2020.
To date no feedback with regards to the claim and no work completed.
No point in phoning as the absa call centre refer me to the contractors and the contractors doesnt commit to any work that needs to be completed.
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
04 Jan 2021, 18:09Dear Maartin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply04 Jan 2021, 18:09
Official
Dear Maartin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
's updateReviewer Update
21 Jan 2021, 09:44The lack of service simply continue.
The assessor told us they will come out and discuss tile options with us.
This morning a contractor showed up to fix the whole in the wall after the plumbing was attended to and he wanted the new tiles from us.
Nobody but nobody told us to source tiles. We were explained that a contractor will discuss options with us. This never happened.
Now we had to take yet another day off work for nothing. Your lack of communication is costing us a lot of time and money. Are you going to compensate us for this?
The assessor told us they will come out and discuss tile options with us.
This morning a contractor showed up to fix the whole in the wall after the plumbing was attended to and he wanted the new tiles from us.
Nobody but nobody told us to source tiles. We were explained that a contractor will discuss options with us. This never happened.
Now we had to take yet another day off work for nothing. Your lack of communication is costing us a lot of time and money. Are you going to compensate us for this?
's update21 Jan 2021, 09:44
Reviewer Update
The lack of service simply continue.
The assessor told us they will come out and discuss tile options with us.
This morning a contractor showed up to fix the whole in the wall after the plumbing was attended to and he wanted the new tiles from us.
Nobody but nobody told us to source tiles. We were explained that a contractor will discuss options with us. This never happened.
Now we had to take yet another day off work for nothing. Your lack of communication is costing us a lot of time and money. Are you going to compensate us for this?
The assessor told us they will come out and discuss tile options with us.
This morning a contractor showed up to fix the whole in the wall after the plumbing was attended to and he wanted the new tiles from us.
Nobody but nobody told us to source tiles. We were explained that a contractor will discuss options with us. This never happened.
Now we had to take yet another day off work for nothing. Your lack of communication is costing us a lot of time and money. Are you going to compensate us for this?
's updateReviewer Update
28 Jan 2021, 17:05It is now more than a month after I lodged my insurance claim and I still don't have a usable bathroom.
Your contractors were supposed to fix the corniche and my bathroom and to paint. Nobody showed up. Not even the decency to phone me.
Furthermore the existing shower door doesn't fit anymore due to the new tiling. This door needs to be replaced as this is no fault of our own.
Your contractors were supposed to fix the corniche and my bathroom and to paint. Nobody showed up. Not even the decency to phone me.
Furthermore the existing shower door doesn't fit anymore due to the new tiling. This door needs to be replaced as this is no fault of our own.
's update28 Jan 2021, 17:05
Reviewer Update
It is now more than a month after I lodged my insurance claim and I still don't have a usable bathroom.
Your contractors were supposed to fix the corniche and my bathroom and to paint. Nobody showed up. Not even the decency to phone me.
Furthermore the existing shower door doesn't fit anymore due to the new tiling. This door needs to be replaced as this is no fault of our own.
Your contractors were supposed to fix the corniche and my bathroom and to paint. Nobody showed up. Not even the decency to phone me.
Furthermore the existing shower door doesn't fit anymore due to the new tiling. This door needs to be replaced as this is no fault of our own.
's updateReviewer Update
15 Feb 2021, 14:13Still waiting on feedback with regards to the following:
1) When will we be reimbursed for the electricity consumption as a result of the dehumidifier that was instAbsa"s negligence in having the damaged cupboard removed in order to let the wall dry out. Proof of consumption already provided to Absa.
2) When will the damaged bedroom carpet be replaced? This carpet was damaged as a result of all the contractors that worked on the site. To date we haven't been contacted in this regard.
Furthermore I wish to place on record that the ceiling in the on-suite area also needs to be repainted as it became dirty when the cupboard was removed.
I am tired of the substandard service we receive. We are already in the 8th week of this claim and there is no indication of when this will be resolved.
Please provide feedback before the end of business on 16 February 2021 as we are not prepared to be inconvenienced any further.
1) When will we be reimbursed for the electricity consumption as a result of the dehumidifier that was instAbsa"s negligence in having the damaged cupboard removed in order to let the wall dry out. Proof of consumption already provided to Absa.
2) When will the damaged bedroom carpet be replaced? This carpet was damaged as a result of all the contractors that worked on the site. To date we haven't been contacted in this regard.
Furthermore I wish to place on record that the ceiling in the on-suite area also needs to be repainted as it became dirty when the cupboard was removed.
I am tired of the substandard service we receive. We are already in the 8th week of this claim and there is no indication of when this will be resolved.
Please provide feedback before the end of business on 16 February 2021 as we are not prepared to be inconvenienced any further.
's update15 Feb 2021, 14:13
Reviewer Update
Still waiting on feedback with regards to the following:
1) When will we be reimbursed for the electricity consumption as a result of the dehumidifier that was instAbsa"s negligence in having the damaged cupboard removed in order to let the wall dry out. Proof of consumption already provided to Absa.
2) When will the damaged bedroom carpet be replaced? This carpet was damaged as a result of all the contractors that worked on the site. To date we haven't been contacted in this regard.
Furthermore I wish to place on record that the ceiling in the on-suite area also needs to be repainted as it became dirty when the cupboard was removed.
I am tired of the substandard service we receive. We are already in the 8th week of this claim and there is no indication of when this will be resolved.
Please provide feedback before the end of business on 16 February 2021 as we are not prepared to be inconvenienced any further.
1) When will we be reimbursed for the electricity consumption as a result of the dehumidifier that was instAbsa"s negligence in having the damaged cupboard removed in order to let the wall dry out. Proof of consumption already provided to Absa.
2) When will the damaged bedroom carpet be replaced? This carpet was damaged as a result of all the contractors that worked on the site. To date we haven't been contacted in this regard.
Furthermore I wish to place on record that the ceiling in the on-suite area also needs to be repainted as it became dirty when the cupboard was removed.
I am tired of the substandard service we receive. We are already in the 8th week of this claim and there is no indication of when this will be resolved.
Please provide feedback before the end of business on 16 February 2021 as we are not prepared to be inconvenienced any further.
's updateReviewer Update
15 Feb 2021, 20:05Further to my previous post, your contractors arrived today to reinstall the cupboard.
It is now after 20:00 and they are still busy after we were promised the job will only take one day. Now they want to come back tomorrow. How many more leave days are you going to force us to take to babysit your contractors?
The quality of the workmanship is inferior with drawers not aligning and shelves that looks like a 7 year old installed it.
This carpenter job will not be signed off till the entire cupboard is removed and replaced with a brand new one.
Absolutely sick and tired of the inferior service we are dealing with since December 2020.
It is now after 20:00 and they are still busy after we were promised the job will only take one day. Now they want to come back tomorrow. How many more leave days are you going to force us to take to babysit your contractors?
The quality of the workmanship is inferior with drawers not aligning and shelves that looks like a 7 year old installed it.
This carpenter job will not be signed off till the entire cupboard is removed and replaced with a brand new one.
Absolutely sick and tired of the inferior service we are dealing with since December 2020.
's update15 Feb 2021, 20:05
Reviewer Update
Further to my previous post, your contractors arrived today to reinstall the cupboard.
It is now after 20:00 and they are still busy after we were promised the job will only take one day. Now they want to come back tomorrow. How many more leave days are you going to force us to take to babysit your contractors?
The quality of the workmanship is inferior with drawers not aligning and shelves that looks like a 7 year old installed it.
This carpenter job will not be signed off till the entire cupboard is removed and replaced with a brand new one.
Absolutely sick and tired of the inferior service we are dealing with since December 2020.
It is now after 20:00 and they are still busy after we were promised the job will only take one day. Now they want to come back tomorrow. How many more leave days are you going to force us to take to babysit your contractors?
The quality of the workmanship is inferior with drawers not aligning and shelves that looks like a 7 year old installed it.
This carpenter job will not be signed off till the entire cupboard is removed and replaced with a brand new one.
Absolutely sick and tired of the inferior service we are dealing with since December 2020.
's updateReviewer Update
05 Mar 2021, 06:53Today is 67 days since this claim was lodged and the matter is still not resolved.
When are you refunding us for the elecricity consumption of the industrial dehumidifier that was installed on Absa's recommendation due to your contractor's incompetence? We alreasy submitted the electricity consumption readings more than 3 weeks ago.
Further you still need to replace the bedroom carpet as damages by your contractors. Why are we still waiting for this?
Your level of service is simply the worst.
When are you refunding us for the elecricity consumption of the industrial dehumidifier that was installed on Absa's recommendation due to your contractor's incompetence? We alreasy submitted the electricity consumption readings more than 3 weeks ago.
Further you still need to replace the bedroom carpet as damages by your contractors. Why are we still waiting for this?
Your level of service is simply the worst.
's update05 Mar 2021, 06:53
Reviewer Update
Today is 67 days since this claim was lodged and the matter is still not resolved.
When are you refunding us for the elecricity consumption of the industrial dehumidifier that was installed on Absa's recommendation due to your contractor's incompetence? We alreasy submitted the electricity consumption readings more than 3 weeks ago.
Further you still need to replace the bedroom carpet as damages by your contractors. Why are we still waiting for this?
Your level of service is simply the worst.
When are you refunding us for the elecricity consumption of the industrial dehumidifier that was installed on Absa's recommendation due to your contractor's incompetence? We alreasy submitted the electricity consumption readings more than 3 weeks ago.
Further you still need to replace the bedroom carpet as damages by your contractors. Why are we still waiting for this?
Your level of service is simply the worst.
's updateReviewer Update
18 Mar 2021, 11:2482 days and the claim is still not resolved.
When are we being refunded for the electricity consumption due to your insistence on the installation of an industrial dehumidifier?
We still haven't received the settlement form for this claim. Each and every single time I need to rectify the spelling mistake in my e-mail address but nobody rectifies this on Absa's side.
Beyond tired of your incompetence.
When are we being refunded for the electricity consumption due to your insistence on the installation of an industrial dehumidifier?
We still haven't received the settlement form for this claim. Each and every single time I need to rectify the spelling mistake in my e-mail address but nobody rectifies this on Absa's side.
Beyond tired of your incompetence.
's update18 Mar 2021, 11:24
Reviewer Update
82 days and the claim is still not resolved.
When are we being refunded for the electricity consumption due to your insistence on the installation of an industrial dehumidifier?
We still haven't received the settlement form for this claim. Each and every single time I need to rectify the spelling mistake in my e-mail address but nobody rectifies this on Absa's side.
Beyond tired of your incompetence.
When are we being refunded for the electricity consumption due to your insistence on the installation of an industrial dehumidifier?
We still haven't received the settlement form for this claim. Each and every single time I need to rectify the spelling mistake in my e-mail address but nobody rectifies this on Absa's side.
Beyond tired of your incompetence.