ABSA BUILDING INSURANCE - BAD SERVICE

On 25/11/19 - I lodge a claim with ABSA Building Insurance - explain to them what happened with my Sand filter on my swimming pool full details was given. A claim number was given to me and they confirmed that a contractor will contact me to arrangement an appointment. A contractor of ABSA contacted me, went to the property and provided ABSA Building insurance department with the quote. Since Thursday last week I have been contacting ABSA 2 a day to find out the status of our claim. Their answer was that they are still awaiting Digital / way bridge department to go through quote has marked as urgent. Today the 2/12/19 I have contacted them twice then all of a sudden this person at ABSA confirm that they do not cover the sand filter of our swimming pool, even if the problem was caused due to power failures. I was very angry told him I have spoke to numerous people at ABSA and nobody informed me of this. Not even when I lodge the claim. Why did ABSA send out a contractor. Our swimming pool have been standing still for 2 weeks awaiting their call, which ABSA is well aware. I phoned again lunch time and again I could not speak to a manager busy with come back to me. Until now still no feedback from ABSA. This is not acceptable. I have been a client with ABSA for than 20 years and also have insurance on my other property. Due to this lack of service please DO NOT TAKE ANY INSURANCE FROM ABSA. I am going to cancel ALL MY INSURANCES with ABSA