Absa Buidling insurance

I have Absa building insurance. My Geyser stop working on 13/09/2018. I called Absa on 14/09/2018. The logged a claim . Claim number : ********** . Absa sent a company Fogi plumbing solutions. They came and tested the geyser and said the geyser is fine . It is a electrical problem. I called Absa and they said they do not cover electrical . I then paid out of my own pocket R450.00 to get a electrical company . They came today and tested the electricals. They said there is nothing wrong with the electricals and my geyser's element is faulty. How can this be? Absa apointed pumblers who told me the geyser is fine its electrical . Now the plumber company Absa appointed cost me R450.00 to get a electrictian out for nothing . The company Absa apointed gave me false report. I wasted a day of my time with them . Now Saterday they said they would come out and my whole Saterday is messed up waiting . They still have not come to my house. They made an appointment for 14:00 . Its now 16:00 and no one came. I am sitting without hot water now the hole weekend over Absa's contracted plumbers who miss diagnosed my geyser issue. They cost me R450.00 and wasted my Friday and Saterday. Absa i want my R450.00 back . The people you appointed mad eme pay a electritian. They messed up . two days now without hot water