ABSA BS FICA

My father has his own real estate business, very small because he is the owner. He is also the Managing Agent of 8 blocks of flats. 6 of these banking accounts are with ABSA. In July 2021 all 6 accounts were blocked and we received notice to FICA the 6 entities and all documents were submitted to ABSA. Only in October 2021 were they unblocked. May 2022 we received another notification to FICA 5 entities. All 5 accounts are blocked again since May and today is the 28th of August 2022. We have submitted all documents again and more because ABSA Head Office sent more documents for the Managing Agent and Trustees to sign. But when we do submit what they want, a week later we receive an email saying they need this document. And then another week goes by and then they want this document. We can't get hold of anyone who is involved with this procedure. When we do speak to someone they sound very unsure about what is really needed. Like I said, this is a small business and we rely on the income and we have debtors to pay which we can't because the accounts are blocked. The debtors phone every 2nd day to find out what is happening and we don't know what to say anymore. Some have cancelled their contracts because we haven't paid them in 3 months. My father is also not a spring chicken anymore and today was the last straw when we received yet another email from ABSA to say they need another document. His blood pressure dropped to such a point where I had to decide whether or not to rush him to hospital. This stress he is going through is so UNNECESSARY. And I can't do anything to help except to write this review and hope someone will read this and be able to HELP. This BS from ABSA is NOT good for his health. We have never received such poor service from them in all the years we have accounts with them. Utter...utter BS.