LS
Lee S

1 reviews | Active since May 2018

13 May 2018, 09:01

Absa Brooklyn Mall

The Absa bank at Brooklyn mall must really review who they hire as managers. I was recently at the bank and whilst busy being attended, a Tony Wiese (who somehow is the manger) proceeded to constantly interrupt me and the sale consultant who was assisting me with all sorts of badgering and unnecessary comments of needing "more AFS" whatever that is. I mean really. A client is sitting right there and you want to shout at your staff constantly about irrelevent things. The consultant was quite lovely and apologetic about his manager's lack of professionalism but honestly, I was horrified at his disgusting behaviour and never want to step foot in that bank again. Absa, this is why you get a rep for being a ****** bank. How can white managers still shout at their black employees like its 1985 all over again???? He clearly does not know how to lead and just reverts to shouting and condescending behaviour. It truly was appalling. Soooooooo done with you ABSA!

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Replies (4)
Absa
Absa's reply14 May 2018, 12:28
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

LS
Lee S's update16 May 2018, 06:11
Reviewer Update
Dear Ntabiseng, I went to Absa Brooklyn to to possibly open an account and to find out more about your saving/ investment options. However, I chose to not go through with it due to this unprofessional behaviour from the manager.
Absa
Absa's reply17 May 2018, 16:31
Official

Dear Lee

Apologies for not having received proper service from our staff members, and appreciate you bringing this matter to our attention.

I have forwarded this case to Brooklyn Manager to look into it and take corrective steps.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

LS
Lee S's update20 May 2018, 08:51
Reviewer Update
Dear Ntabiseng Thank you for your response. Although, I must say, that seems very illogical considering Tony Wiese is the Brooklyn Manager so how do you expect him to take "corrective steps" against himself? Is he a law unto himself with no authority figure over him? Would the same be done if this was a consultant? A teller? I highly doubt it. This just further highlights why I will not be returning to Absa. I will not bank with an institution that chooses not to deal with ****** behaviour swiftly and decisively!