HH
Hendrik H
1 reviews | Active since Oct 2018
03 Aug 2020, 11:42
ABSA - Broken Assurances
I must say,
After some pain in the relief scheme I thought Absa would get it right. My optimism was short lived.
I called last week to make sure that everything was in order for end of July, only to be told yes and that I have nothing to worry about.
Needless to say i was debited the full amount even though the plan was approved and then I see debit again today the amount for the approved plan.
I have no words, for this..
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
03 Aug 2020, 15:35Dear Hendrik Harrison Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply03 Aug 2020, 15:35
Official
Dear Hendrik Harrison Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Best regards,
HH
Hendrik H's updateReviewer Update
11 Aug 2020, 16:48To All,
I would like to update my post and say that ABSA resolved my complaint and I very happy now. I will give credit where it is due, and though the post was negative the end result was positive. Well done ABSA for listening and actively trying to resolve my case. 10/10 service
I would like to update my post and say that ABSA resolved my complaint and I very happy now. I will give credit where it is due, and though the post was negative the end result was positive. Well done ABSA for listening and actively trying to resolve my case. 10/10 service
HH
Hendrik H's update11 Aug 2020, 16:48
Reviewer Update
To All,
I would like to update my post and say that ABSA resolved my complaint and I very happy now. I will give credit where it is due, and though the post was negative the end result was positive. Well done ABSA for listening and actively trying to resolve my case. 10/10 service
I would like to update my post and say that ABSA resolved my complaint and I very happy now. I will give credit where it is due, and though the post was negative the end result was positive. Well done ABSA for listening and actively trying to resolve my case. 10/10 service
Absa's replyOfficial
12 Aug 2020, 08:14Dear Hendrik
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Best regards,
Absa's reply12 Aug 2020, 08:14
Official
Dear Hendrik
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Best regards,