1 reviews | Active since Dec 2024
ABSA British Airways Secondary Card Failure
I have been trying for weeks to get a secondary card linked to my ABSA British Airways Card.
I have been into ABSA Bank multiple times and have collectively spent hours waiting only to be told systems are down or there is an unknown error.
This should not be so difficult to get right. The experience with my current bank is light years ahead of what I am experiencing with ABSA at the moment and it is making me regret opening an ABSA Credit Card account.
We have been into the bank and gone through the FICA process multiple times only to hit an unknown error in the system.
The email address on the BA Card site for complaints is incorrect - https://www.bacard.co.za/contact/
This email - ***ca - does not receive external emails so you cannot even use it to log a complaint.
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number by close of business 11 December 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number by close of business 11 December 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL