ABSA British Airways Credit Card - no statement, no response to emails

My BA credit card statement was not sent last month. I requested via phone that it be sent and after much hassle, it eventually got sent. This month, again the statement wasn't sent to me. I sent them an email about two weeks ago asking for a statement which was ignored. I wrote again two days ago and still nothing. I need this statement for VAT purposes. Would somebody PLEASE get back to me and also investigate why my statements have not been sent two months in a row? This also app**** to my normal ABSA credit card - no statement received either.