Absa British Airways Credit Card FALSE ADVERTISING

On the 16 May 2021 , I tried to access SLOW Lounge using my Absa British Airways Credit Card as its one of the benefit features of the card but was told that I could not access the lounge as my name was not on the list sent by ABSA , even though I reached the required annual spend requirements , I ended phoning British Airways Credit Cards and spoke with Thato Mashewu was given reference regarding my annual SLOW Access benefit and SLOW vouchers that I have not received for 2020 and 2021 or have been sent to me by this company .

What this company is doing is false advertising and breach of contract as this has resulted in humiliating circumstances for me and my family yesterday when I was the SLOW Lounge in OR Tambo yesterday since the vouchers and benefits were not provided and they cant be trusted .