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ayubmy A
1 reviews | Active since Feb 2017
27 Jan 2025, 14:46
ABSA British Airways Credit Card
Having app**** for an ABSA BA Credit Card online and being provisionally approved, it would seem like the application had been lost down an endless pit. Each time I had queried the status of the application via email, I was given a reference number. After some time, I called their 011 number and queried the status, only to be told that the application had expired. Apparently, the delay internally within ABSA had caused the application to expire. To this day, No-one from ABSA Credit Card has called to "revive " the application. As for the 0860 number for the ABSA British Airways Card department , don't bother calling as I waited for 45 minutes at a time.
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Replies (1)Absa's replyOfficial
27 Jan 2025, 15:37Dear Ayub
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
The reference number for your complaint is C-***1.
Regards
Pravesh Bejay
Customer Value Management
Absa's reply27 Jan 2025, 15:37
Official
Dear Ayub
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
The reference number for your complaint is C-***1.
Regards
Pravesh Bejay
Customer Value Management
