CG
Clarke G

1 reviews | Active since Jun 2009

11 Aug 2016, 11:18

ABSA BRITISH AIRWAYS CARD CREDIT CARD

<p>APP**** FOR A ABSA CREDIT CARD AND A BITISH AIRWAYS CARD. I WAS INFORMED THAT THE ABSA CREDIT CARD WAS APPROVED BUT THEY WOULD NOT BE ABLE TO GIVE ME BOTH THE ABSA CARD AND THE BRITISH AIRWAYS CARD. I ADVISED THE CALL CENTRE I WOULD PREFER THE BRITISH AIRWAYS CARD. I WAS THEN ADVISED THE APPLICATION WAS NOT FINALISED FOR THE BA CREDIT CARD. I TOOK DELIVERY OF THE PLATINUM ABSA CREDIT CARD. THE VERY NEXT DAY I HAVE BEEN CALLED FOR THE DELIVEY OF THE BA CREDIT CARD. I CALLED TO CANCEL THE APPLICAITON AND WAS ADFVISED THAT THE THE CARD CANNOT BE CANCELELD AND I MUST PAY THE INITIATION FEE TO CANCEL THIS. I WAS NEVER CALLED TO BE INFORMED THAT THE CARD WAS APPROVED AND FIND THIS POOR CERVICE FROM ABSA. </p> <p> </p> <p>I CALLED THE CALL CENTRE NO MANAGERS ARE AVAILABLE AND I REQUESTED FROM NTANGA IN CALL CENRE CREDIT CARD FOR A M,ANAGER TO CALL ME</p> <p> </p> <p>I AM FURIOUS </p>

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Replies (1)
Absa
Absa's reply11 Aug 2016, 12:21
Official
Thank you for bringing this matter to our attention. We will investigate the matter and a resolution agent will contact you once the matter has been resolved shortly. Kind regards Claudette Lewis Group Customer Care Absa Bank Ltd