DT
Dirk T

1 reviews | Active since Nov 2019

18 Nov 2019, 21:56

ABSA British Airways (AVIOS) Credit Card Frustration

I app**** a year ago for an Absa British Airways Credit Card and used it since then. Until today I still have not receid a single Avios point. I logged multiple calls with both Absa and BA Executive Club. BA says it is Absa's problem and Absa says it is BA's problem. I even went to the Absa Sandton branch manager. He promised to get is resolved, but it is a month later, and still not a word from him. Think twice before you apply for an Absa British Airways credit card as it may also result in a year(s) of frustration!

0
Replies (2)
DT
Dirk T's update18 Nov 2019, 22:17
Reviewer Update
Matter has been resolved and BA apologised. Thank you!
Absa
Absa's reply19 Nov 2019, 09:20
Official
Dear Dirk,

Thank you so much for your posting. We are glad the matter has been sorted for you. Please accept our sincere apology for frustration caused.

Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd