DT
Dirk T
1 reviews | Active since Nov 2019
18 Nov 2019, 21:56
ABSA British Airways (AVIOS) Credit Card Frustration
I app**** a year ago for an Absa British Airways Credit Card and used it since then. Until today I still have not receid a single Avios point. I logged multiple calls with both Absa and BA Executive Club. BA says it is Absa's problem and Absa says it is BA's problem. I even went to the Absa Sandton branch manager. He promised to get is resolved, but it is a month later, and still not a word from him. Think twice before you apply for an Absa British Airways credit card as it may also result in a year(s) of frustration!
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Replies (2)DT
Dirk T's updateReviewer Update
18 Nov 2019, 22:17Matter has been resolved and BA apologised. Thank you!
DT
Dirk T's update18 Nov 2019, 22:17
Reviewer Update
Matter has been resolved and BA apologised. Thank you!
Absa's replyOfficial
19 Nov 2019, 09:20Dear Dirk,
Thank you so much for your posting. We are glad the matter has been sorted for you. Please accept our sincere apology for frustration caused.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you so much for your posting. We are glad the matter has been sorted for you. Please accept our sincere apology for frustration caused.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply19 Nov 2019, 09:20
Official
Dear Dirk,
Thank you so much for your posting. We are glad the matter has been sorted for you. Please accept our sincere apology for frustration caused.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you so much for your posting. We are glad the matter has been sorted for you. Please accept our sincere apology for frustration caused.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
