Absa - Bringing IMPOSSIBILITY to life!

On the 4th of August 2021, I was unable to access my mobile banking app as the app could not confirm facial recognition (which is a waste of time if you ask me). I then tried to access online banking and I was kicked out as well. I immediately called Absa online and spoke to an agent, Maxine Peterson who told me that she would try and assist to reset the PIN as when the phone does updates this happens. I asked if there was a way in which I could bypass this and she said it has to be done due to security reasons. She attempted to assist but was unable to. She asked me to email the screenshot of the problem as the surecheck or verification sms' were still being sent to my device, which I was unable to access due to the phone delinking my device. She advised that it takes between 48hrs-72hrs to get the product specialists to assist. On Saturday, the 7th of August 2021 Maxine called me at approximately 11am to try and assist - she said she had not heard back from the product specialist team and wanted to try to reset my login credentials. That was unsuccessful as the product specialist team did not attend to my query as yet. I understood and asked Maxine to call me Tuesday morning, the 10th of August as I will be without mobile and internet banking. I did not hear from Maxine, and yesterday on the 11th instant I sent her a further email asking for urgent feedback and advising that I would be out of the office from 11am but to please call me to set a time to sort out my online and mobile banking. It is now 10am on the 12th of August 2021. I have sent Maxine a further email but have to date not receive a response from her or anyone from Absa. This is totally unacceptable as I cannot access my banking platforms. Yet again more bad service from Absa!