1 reviews | Active since Jun 2017

12 Jun 2017, 13:01

ABSA BRING BACK MY MONEY

<p>I HAVE BEEN PULLED BACK AND FORTH FROM END OF MARCH TILL TODAY BY ABSA. I DID A EFT TO A INCORRECT FNB ACCOUNT (FRIEND'S ACCOUNT), I THEN CALLED ABSA TO REPORT THIS AND THEY TOLD ME TO SEND THROUGH AN EMAIL WHICH I DID. THEY TOLD ME IT WILL TAKE 3 WEEKS AFTER THE MONEY IS REVERSED FROM FNB TO REFLECT BACK IN MY ABSA ACCOUNT. THE MONEY WAS REVERSED IN 5 DAYS FROM FNB BACK TO ABSA, I THEN CALLED TO FIND OUT AND I WAS EMAIL THAT IT WILL TAKE 3 WEEKS, I GAVE THEM THAT 3 WEEKS AND THEY DID NOT GET BACK TO ME, I SENT LOTS OF EMAILS AND ONE BERNADINE RESPONDED AND SAID IN 7 DAYS. TO THIS DAY I AM STILL WAITING FOR MY MONEY TO BE TRANSFERED BACK IN MY ACCOUNT, THIS MONEY WAS MEANT TO GO TO MY CHILD'S SCHOOL, I AM IN DEBT WITH THE SCHOOL NOW AND THEY NEED THEIR R 3500</p>

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Replies (4)
Absa
Absa's reply12 Jun 2017, 15:02
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply12 Jun 2017, 15:03
Official

Also provide me with Bernadine's surname please

Absa
Absa's reply22 Jun 2017, 12:29
Official

Hi

I tried to call you but it goes straight to voice mail.

What is your account number, please provide

Absa
Absa's reply30 Jun 2017, 09:50
Official

Thank you-matter will be logged on our system for investigations