ABSA breaking SARB Laws and then ignoring their client ?

We have had the displeasure of having to deal with ABSA's foreign remittance division (TRIS) on numerous occasions and their service goes from bad to worse .

It has now hit rock bottom and they simply do not respond (barring an automated response)

1. They take their sweet time ( days at times) to transfer foreign incoming funds to you account & I suspect they purposely choose when to pay , when the exchange rate is in ABSA favour .

We have "lost" on numerus deals even though we have instructed them to pay and have fulfilled all they require from us iro of foreign funds arriving in SA.

Then nothing from them until days later when the Rand is weaker.

So Absa. just what do you do with these funds in the interim?

2. Recently they unilaterally just paid over the funds when the Rand was weaker (without sending us the Reserves banks requirements to specify nature of funds etc).

This seems in stark contradiction to the Reserve Banks requirements

3. Been waiting for months for them to respond ( case number: #***2

IBCC Client Support).

Nothing. Nothing Nothing despite numerous mails to them

SHAME ON YOU ABSA

SHAME ON YOUR NAMELESS TRIS DEPARTMENT STAFF WHO HIDE BEHIND ANNOMINITY .