ABSA branch support to report *****ulant transactions.

Reported at ABSA Secunda Mall branch as I could not access my online banking. Was told Client support to go to branch to reset my Password/PIN discovered that *****ulant transactions had taken place on my account. The support I got at the branch to resolve this issue was was really sub standard as personnel did not have knowledge of what to do, after waiting for +/- two ours we were still no closer to getting the relevant documents to report the *****ulant transactions which wre then emailed to me. I then received incorrect documentation to complete. I spent many hours at the bank to make sure accounts were made "safe" by ensuring online banking was blocked, ABSA staff deleted all beneficiaries, and ensured me all was now secure and I could still safely use my debit and credit cards for ATM transactions!!? Next day there were x3 more *****ulant transactions!!? I again had to spend hours at the branch to repeat all the work carried out the previous day. Case reported to the Forensic department who are still busy investigating the case. I phone regularly for feedback but unfortunately no positive feed back as yet. Found the service at the ABSA branch very impersonal as all the discussions about the *****ulant transactions took place in the very busy and public client support area. Where the other clients witing to be assisted could listen to our conversations and amounts of the tansactions that took place. Found this to be very unprofessional. The Manager of the branch did not give me any professional help or support.