AJ
Alton J

1 reviews | Active since May 2013

07 Jun 2020, 01:50

Absa Branch Manager discuss!

Today my brother (07.06.2020) and I went to Absa on Crompton Road Pinetown. As we got to the que a lady with a board was taking clients information on a clip board so my brother and I were not comfortable with putting our ID number down so we then asked for the Branch Manager named Linda Swan. For a branch manager she has no way of speaking to clients, spoke to my brother and I with such disrespect only because we asked her to produce proof from Government stating we have to put our ID numbers down on the paper and she refused to do so. If Absa is employing Management based on skin color that's not the way to go because for Linda Swan to be a Branch Manager she needs to respect all clients equally no matter the color.

0
Replies (1)
Absa
Absa's reply09 Jun 2020, 07:22
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you.  Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,