ABSA - branch level incompetence

My mom passed away last year and I have since opened an Estate Late account with ABSA - it took about 2 months from date of opening to being active. I am now struggling between Ferndale on Republic branch and Deceased Estates call centre to get information on a transaction on my late mom's old current account. I get passed from pillar to post and no one at FoR branch can be of any assistance. Not sure whether it is lack of understanding what I am asking, or just lack of incompetence. Cant say much for their branch manager.