Absa Branch error cost me thousands-demanding full refund and debt erarure!

In January 2024, I opened an Absa Young Professionals Account, which came with a 12-month fee-free promotion. In February 2024, I moved my salary to this account.

Instead of zero fees, Absa immediately charged me R800 in March 2024, followed by R475 every single month. When I went to the branch to complain, the consultant looked up my ID and admitted face-to-face (in front of her colleague) that she made a mistake and put me in the wrong account category.

However, she never fixed her mistake! The branch gave me the runaround for months, saying she was "not in" and ignoring my messages. Because Absa kept *****ing my money due to their own employee's blunder, I had to move my salary to Capitec. Now, Absa claims I owe them over R1,500 in accumulated fees on an account that was supposed to be FREE!

This is absolute exploitation and gross negligence by Absa staff. I am demanding that Absa contacts me immediately to wipe out this **** R1,500 debt, audit my account, and refund every single R800 and R475 fee that was wrongfully taken from me. Do not ignore this! Absa Welkom Branch