ABSA Branch does not have a scanner

I can not believe that a year ago I wanted to give my documents to the ABSA branch at Nicolway Bryanston branch, and at the time they said they do not have a scanner, and today more than a year later they once again can not update my new surname because they still do not have a scanner. At the time, more than a year ago the staff said that they did request a scanner but to date they still do not have one. How is this even possible??? This is actually quite unexceptionable, and I would like to know when this branch is going to get a scanner so that they can give their customers the service that they deserve. Thank you