Absa Branch Brackenfell and Cape Gate horrible Service

What a horrible experience at Absa branches in Brackenfell and Cape Gate.

I got to the branch early in Brackenfell and sat there for an hour without the line to see the sales consultant moving. I asked the lady in front of the line and she mentioned that they only have one consultant on a Saturday.

Went to Cape Gate as I though ti would be quicker, only to get even more horrible service. While waiting in the line the only one consultant they had, had to see clients who had made appointments. This meant that us usual folk sitting in the line waiting to be seen would constantly have to wait because people with "appointments" kept jumping the line. After approaching the manager, Marlize or something like that she did not even offer any sort of solution and said that the people that made appointments usually don't get helped by a consultant before othe clients in the line when there is only one consultant but it is not their fault that the other consultant is off due to covid. While sitting in the line there is absolutely no sense of order around who is to be served next and the consultant was completely stressed. This is horrible to say the least. Evey time I go to an Ansa bramch I already know I am going to spend at least 2 hours there for something as simple as cancelling an overdraft. Why would you not just allow cliemts to cancel their overdrafts online...

Definitely switching to FNB