ABSA Brackenfell POOR TO NO SERVICE - 2 HOURS IN BANK!! REDICULOUS!!!

ABSA Branch Brackenfell - This is the worst bank and worst services experience I have ever had. You cant even call it service because there is none! This morning I sat in the ABSA Bank Brackenfell branch for almost 2 hours, just to get to the enquiry counter to close my Current account (Because this option isn't available online). Sat there, there are 5 cubicles and only 2 people assisting. There was a customer that stood there at a cubicle for over 45 minutes. Really? Shouldn't these types of enquires happen on appointment with a cup of coffee and a ****in? People suddenly appear and dissappear taking lunch while the line is so long it looks like a Sunday buffet?? Then when I eventually after more than an hour reach the cubicle, I am told to go and pay R56.00 odd rands to close my account. This after Absa already 'took' without my permission, account fees totalling to R520.00 from my SAVINGS account. Not even bothered to ask, or consider that I might need that R520.00 they just sweeped out of my Savings. These are fees on the current account. It is such a mission to close an account with Absa that I couldn't do it. I just don't have 2 hours a day to waste in a bank with such poor service. Then to top it all off, I went to the Teller to pay the R56.00 to close the CURRENT account, there is just one Teller there as well!!! A lady collecting a card was at the Teller for almost 20 minutes, after her there was a gentleman with R30 000's worth of small change he wants converted in order to pay it into the ATM outside. REALLY NOW!!! THAT JUST MADE ME MORE ANGRY!!! Sat there for about another 45 minutes just to pay R56.00 to close my account. And THEN, just as I was about to leave the bank, I got an sms from ABSA advising that my digital banking has now been cancelled because of the current account closure, and that I have to go into the bank with my ID to rectify. HERE I WANTED TO EXPLODE WITH ANGER as I was not going to sit for another 2 hours to have that fixed at the enquiry snail counter. Why the **** do you do this????? I have more than one account linked to my digital profile on my cellphone banking, what is wrong with you people??? Now I cant go into my cellphone banking to do things!!!!!! I have to work!!! I cant spend half a day in a bank with NO service!!!!!! I am sick and tired of ABSA. I am going to withdraw all my money and go to another bank!!!!!!!!!!! Pathetic!!! WORST! SKELETON staff and people walking around with 2 minute noodles and cups of coffee, instead of assisting the busy bank by helping customer. DISGUSTING!!! Never been so angry in my life. ABSA takes your money fast without your permission, but when it comes to helping customers they are pathetic! You should change EVERYTHING to digital online because I hate going into the bank to sort things. All so secure but Absa takes your money and unauthorized debichecks go off on your account, and when you refuse to pay the fees, they just take it out of your other accounts. Before doing this review it askes for a star rating, unfortunately I had to rate one star to continue with my review, would have given less than nothing!! Absa Brackenfell SUCKS!!!!