JM
J M

1 reviews | Active since Nov 2015

24 Feb 2016, 14:12

ABSA bounced debit order, despite sufficient funds

ABSA paid my Cell C debit order of R1344.97 on 15 Feb 2016, while there was R1402.09 in my account.<br> <br> This brought my balance to R57.12, which is in line with the agreement to keep R50 in the account.<br> <br> Then ABSA put through a transaction charge of R8 (which theoretically they could return) ... but instead of returning the transaction fee, ABSA returned the Cell C debit order (claiming insufficient funds) AND then charged me the R8 (for a transaction they had returned) AND an additional R6 'unpaid fee'.<br> <br> What a BUNCH OF ******* - they've rigging the system to rip us off!

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Replies (1)
Absa
Absa's reply25 Feb 2016, 08:42
Official
Hello tredmag,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd