Absa Bonds Department terrible service

A neighbor of mine, Martha Martelene, asked me to assist in getting Absa to call her back as promised. Her bond was paid up due to death of the other account holder. However, as the bond payment has always been deducted from her salary, she is having trouble obtaining a letter from Absa to give to her place of work, so that the bond payments is stopped from being deducted from her salary. Every week it costs her money to go to that Bank, stand in long queues, with a promise that it will be sorted. Every time she has to pay for a Bank Statement to resubmit all documents again. The applicable Dept confirmed receipt, and then lost the docs, which was resent , and still nothing happened. this all while the bondrepayment continues to be deducted from her Salary. for now, all she wants is a letter from the Bank to give to her place of employment.