JW
James W
1 reviews | Active since Jul 2013
12 Nov 2022, 09:52
Absa bond - Years added
I have a bond with Absa, had it for about 4 years. Initially the bond was a 30 year bond. All was fine until I went and checked the status of the bond and then I noticed that there was another 3 years added to the bond with almost 30 years remaining? This is after paying the bond for almost 4 years I checked the mortgage agreement and it says 30 years. So why has Absa decided to add years to my bond?
I called Absa Home Loans and they cannot explain why. I've been waiting for a call back for 2 weeks already.
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Replies (1)Absa's replyOfficial
14 Nov 2022, 10:43Dear Derek Rhoda, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply14 Nov 2022, 10:43
Official
Dear Derek Rhoda, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
