AR
Alvin R
1 reviews | Active since Sept 2021
23 Oct 2025, 19:58
Absa Bond *****ulent debit deductions
My bond has been settled and I have a credit owed to me but absa wants to continue the debit for service fee despite me cancelling the paid up bond. This is *****. Laura Lyn Pillay was the consultant who sent the email and needs to explain this in detail.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
24 Oct 2025, 11:49 Dear Alvin, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***9. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa's reply24 Oct 2025, 11:49
Official
Dear Alvin, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***9. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa's replyOfficial
24 Oct 2025, 11:51 Dear Alvin Ruthnam,
We value your concerns and kindly request that you provide the bond account number for us to assist further. Looking forward to hearing from you soon.
We value your concerns and kindly request that you provide the bond account number for us to assist further. Looking forward to hearing from you soon.
Best regards,
Absa's reply24 Oct 2025, 11:51
Official
Dear Alvin Ruthnam,
We value your concerns and kindly request that you provide the bond account number for us to assist further. Looking forward to hearing from you soon.
We value your concerns and kindly request that you provide the bond account number for us to assist further. Looking forward to hearing from you soon.
Best regards,
AR
Alvin R's updateReviewer Update
31 Oct 2025, 12:37No help was provided. They finding it difficult to understand and accept the cancellation of the debit. They want to withdraw a service monthly fee so therefore delaying the cancellation.
Not a bank to consider for bonds, they lack common sense and proper communication. They accept you cos they want your business then make you run in circles
Not a bank to consider for bonds, they lack common sense and proper communication. They accept you cos they want your business then make you run in circles
AR
Alvin R's update31 Oct 2025, 12:37
Reviewer Update
No help was provided. They finding it difficult to understand and accept the cancellation of the debit. They want to withdraw a service monthly fee so therefore delaying the cancellation.
Not a bank to consider for bonds, they lack common sense and proper communication. They accept you cos they want your business then make you run in circles
Not a bank to consider for bonds, they lack common sense and proper communication. They accept you cos they want your business then make you run in circles
Absa's replyOfficial
31 Oct 2025, 13:56We apologise for the frustration caused.
The Home Loans mandated official is attending to your matter. Thank you.
The Home Loans mandated official is attending to your matter. Thank you.
Best regards,
Absa's reply31 Oct 2025, 13:56
Official
We apologise for the frustration caused.
The Home Loans mandated official is attending to your matter. Thank you.
The Home Loans mandated official is attending to your matter. Thank you.
Best regards,