ABSA Bond Statement

I sent through an e-mail to *** to request an updated statement for my bond account. I received the statement yesterday, but strangely it doesnt have a 2nd page indicating the outstanding amount. Even the layout of the statement is not according to the normal ABSA standards --- this is extremely worrying. Luckily my access bond was cancelled a long time ago. I went onto the app this morning, and downloaded a vehicle finance statement --- which ended up looking exactly according to the normal ABSA standards. Cleary indicating an opening and closing balance? It literally looks like someone typed the statement by hand?